Switched-On Schoolhouse Technical Support for Christian Schools
STEP 2: Search the Technical Support Database
The fastest way to get answers to most of your questions is to search through our extensive online documentation. Our database is regularly updated as new issues and solutions are discovered.
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Using synchronization on two different computers for the same studentWe strongly recommend you do NOT using synchronization on two different computers for the same student. If you sync a second computer before syncing the computer the student had been using, you will lose the data on the first computer the next time you sync that computer.
When the school server syncs, it notes the location from which the last sync occurred. If it is a different location, it will issue a warning that says you are trying to sync from a different location. If you sync the other computer anyway, the work done on first computer won't be sent to the second computer (since it was never synced to the school in the first place. When you go back to the first computer, you will get the same error (since the last sync was from a different computer). When you sync the first computer now, you will have to do a full sync which replaces the data in the database with what the school has so any work don but not synced will be erased.
If you still decide to sync on two different computers for the same student then you must always, and without exception, sync before switching locations otherwise you will run the risk of losing work. To install on the second computer, make sure you successfully sync on the first computer first. After it succeeds, install sync on the second computer just like you installed on the first computer.
If you forget to sync the first computer than sync the second, the only way to recover the work is to open the Parent DL program on the first computer WITHOUT SYNCING. You will have to print the lessons that are on the first computer. After all the lessons that were never synced are printed, you should do the required full sync from the Parent DL. Once it is done, you can then re-enter the answers. If you sync the first computer before printing the work, it will be gone for good. Can't find an answer in our database? Send us an email with your question. We strive to answer all emails within 1 business day, and most are answered in less time.