Switched-On Schoolhouse® Technical Support for Schools
STEP 1: Check for Updates
Some errors may be resolved with recent curriculum updates and patches. Make sure you have downloaded and installed the latest SOS updates and patches.
STEP 2: Search the Technical Support Database
The fastest way to get answers to most of your questions is to search through our extensive online documentation. Our database is regularly updated as new issues and solutions are discovered.
STEP 3: Email Support
Can't find an answer in our database? Send us an email with your question. We strive to answer all emails within 1 business day, and most are answered in less time. We also encourage users to report any curriculum errors that may not have been covered in the latest updates and patches.
STEP 4: Call AOP Technical Support
When all else fails, you can contact our technical support team by phone toll free at 800-735-4193.
* All files are in PDF file format and require you to have Adobe® Reader® installed on your computer in order to view them. Click here to download Adobe Reader for free.
* All files are in PDF file format and require you to have Adobe Reader installed on your computer in order to view them. Click here to download Adobe Reader for free.
For Switched-On Schoolhouse® 2009 Edition, the minimum system requirements are as follows:
Attention XP users: You must have Service Pack 3 installed prior to installing Switched-On Schoolhouse 2009 Edition.
- Microsoft® Internet Explorer® 7 or higher
- 600 MHz or higher processor
- 1 GB Memory (RAM)
- 1 GB hard drive space
- 1024x768 or higher resolution monitor, 16-bit color
- CD-ROM drive
- Adobe® Acrobat® Reader®
- Printer recommended
- Microsoft® Internet Explorer® 7 or higher
- 1 GHz or higher processor
- 1 GB Memory (RAM)
- 1 GB hard drive space
- 1024x768 or higher resolution monitor, 16-bit color
- CD-ROM drive
- Adobe® Acrobat® Reader®
- Printer recommended
For Switched-On Schoolhouse® 2009 Edition, the optimal system requirements are as follows:
Attention XP users: You must have Service Pack 3 installed prior to installing Switched-On Schoolhouse 2009 Edition.
- Microsoft® Internet Explorer® 7 or higher
- 1 GHz or higher processor recommended
- 1 GB Memory (RAM)
- 1 GB hard drive space
- 1024x768 or higher resolution monitor, 16-bit color
- CD-ROM drive
- Adobe® Acrobat® Reader®
- Printer recommended
- Microsoft® Internet Explorer® 7 or higher
- 1.5 GHz or higher processor recommended
- 2 GB Memory or higher recommended
- 1 GB hard drive space
- 1024x768 or higher resolution monitor, 16-bit color
- CD-ROM drive
- Adobe® Acrobat® Reader®
- Printer recommended
Schools that are technically self-supportive may use a local area network (LAN) and host curriculum on their own server. For these schools, the server requirements are the following:
- 2.4 GHz single core or 1.6 GHz dual core or better processor
- 1 GB Memory (RAM)
- 120 GB hard drive
- Windows Server® 2003 or Windows Server® 2008 operating system
- CD-ROM or DVD-ROM drive
- USB 1.1 port (USB 2.0 recommended)
- 10/100 Ethernet card
- Super VGA (1024x768) or higher resolution video adapter and monitor
- Backup capability with tape drive, CD-RW, DVD-RW, external USB or FireWire® hard drive
Note: If you do not currently have a SQL server, Microsoft® SQL 2005 Express is installed during the database installation process. Otherwise, SOS supports Microsoft® SQL Server 2005 and Microsoft® SQL Server 2008.
Note: Switched-On Schoolhouse only operates on computers using English language versions of Microsoft Windows.