All returns require a return authorization number. To obtain a return authorization, please contact customer service at 877-688-2652 or email us at firstname.lastname@example.org Any return received without the RA number will be assessed a $20.00 fee. Items must be returned within 30 days of purchase with the RA clearly labeled on package. The RA number will expire 30 days from issue. Please allow 4-6 weeks (6-8 weeks during peak times) for your return to be processed. Return credits are refunded in the same form of payment used for the original purchase. An additional 5% fee is applied to orders when box sets are returned without all items. Credit will only be given on items returned in like new ready for-sale condition. The customer is responsible for the return shipping costs. Please ship by trackable means.